Support

Jewel Carnival Support

Need help with the game, purchases, rewards, or bugs?

Contact support

Include your Google Play order number, device model, and what happened. Do not send payment card details.

Include your device model, Android version, game version, steps to reproduce the issue, and screenshots if helpful.

Use our Data Deletion page for privacy or deletion requests.

Restart the app if a reward or purchase does not appear immediately.
Check that you are signed into the correct Google Play account.
Make sure your internet connection is stable for purchases, ads, and Play services.
Update to the latest version from Google Play when available.